Connect your own web address

Every SnabbSajt website starts with a free web address. When you're ready to look more established, you can use your own - like yourbusiness.se. The promise is simple: you choose the address, and SnabbSajt handles the rest. You don't need to understand anything technical.

There are two ways to do this: connect an address you already own, or buy a brand-new one.

Connect an address you already own

1. Open your website's address settings and type your address, for example yourbusiness.se.
2. SnabbSajt shows you the small change (or two) to make where you bought the address - using the field names your provider actually uses. On Cloudflare that's Name, IPv4 address and Proxy status: DNS only; on Name.com it's Host and Answer. Follow the instructions as written.
3. That's it. Every value we can already see turns into a green line, so the only thing left on screen is the thing still to do. Once everything is in place your website goes live on your address - with a secure connection (the padlock you see in the address bar).

The change can take a little while to take effect, and SnabbSajt keeps checking on its own - even after you close the page or shut the laptop. We email you when the address is live. You'll see a simple status the whole time:

• Checking your address… - SnabbSajt is looking at your address.
• One more step is needed - make the small change, then it continues by itself.
• Almost done - we can see your values and we're finishing the secure connection. Nothing more for you to do.
• Ready to use - your address is live.
• It didn't work yet - SnabbSajt explains what to try, and keeps checking.

If it doesn't finish

Press Check again. SnabbSajt reads your address right then and tells you what is missing - you don't have to guess. It's usually one of these:

• Using Cloudflare? Click the orange cloud next to the value so it turns grey (DNS only). An orange cloud hides your website from us, so the address never finishes - no matter how long you wait.
• There was already a value. Change the existing value instead of adding a new one.
• The values aren't visible yet. Check that they're saved where you bought the address. It can take a little while for them to take effect.
• The address is already in use somewhere else. This is common if the address was on another web service before. Two things can happen, and SnabbSajt tells you which one:
  • If the address can be proven yours, we add one more value to the list - Proof of ownership (TXT). Add it exactly like the others and we take the address over automatically.
  • If it can't, we say so plainly rather than leaving you to wait. If you still have the login at the old service, removing the address there is quickest. Otherwise press Contact us - it opens a support request with the message already written for you: which address it is and what we can see. You don't have to explain anything technical.

Once the values look right we finish the secure connection. That usually takes a few minutes and at most half an hour, and you don't need to keep the page open: we keep checking in the background and email you when the address is live. If it does stand still longer than half an hour, SnabbSajt says so on the address instead of leaving you waiting - and gives you a button straight to a person.

You need the login for where the address was bought

The change is made in the account where you bought the address - Loopia, one.com, Cloudflare or similar. That is the one thing SnabbSajt cannot do for you, and no instruction makes up for not having the login.

SnabbSajt usually recognises where the address lives and shows it at the top, with two buttons: Sign in to Loopia (or whoever it is), which takes you straight there, and Open Loopia guide, which opens their own help page with screenshots of the exact form you need to fill in. If we don't recognise the provider, or you moved the address after buying it, pick it yourself from the list - press Change.

If you don't have it, you have two options, and neither requires you to understand any of this: send it to someone who does have it, or ask us.

Let someone else do it

Under the values there's Ask someone for help. Three ways out, pick whichever fits:

1. We send it. Type the email of whoever looks after your address - your web person, the agency that built your old website, a relative who set it up years ago
   • and press Send. We write the message; you don't have to explain anything.
2. Copy the message and send it yourself. Press Copy the message and paste it into your own email, text message or WhatsApp. It's a complete, written message - greeting, what you need, and the link. Often the better choice: it arrives from an address the person recognises, so it actually gets opened.
3. Write to us. Press Write to us and we'll help you and your email opens ready to send. If there is nobody to ask, ask us.

However it's sent, the person lands on a page showing exactly which values to add, using their provider's own field names, plus a Check now button that tells them whether it worked.

• The link gives no access to your website. It shows one address and its values, nothing else.
• It expires after 14 days, and you can turn it off at any time.
• Your address settings show whether the link has been opened yet, so you know when it's worth a phone call.

Prefer paper? Press Or just make a link to send yourself, then print the page and hand it over. The printout and the Copy instructions button give the same plain-language instructions the helper sees.

Use more than one address

You can connect up to 20 custom addresses. One is always the primary address shown in the publish sheet. Every other connected address sends visitors to the primary one while keeping the same page and link.

In address settings you can:

• connect another address,
• add a sub-address, for example shop.yourcompany.com,
• make another connected address primary,
• move an address to another of your websites,
• remove an address,
• or keep an address without pointing it at any website.

Add a sub-address

A sub-address is an address of its own that starts with a word you choose, like shop.yourcompany.com or book.yourcompany.com. It shows the website you add it to, exactly like any other address.

Choose Add a sub-address, type the word that should come before the address and press Add. If SnabbSajt looks after that address's settings, we add what is needed for you and it usually starts working within a few minutes. If the settings are still with whoever sold you the address, we show the single line you need to add there, the same kind of line as when you connected the main address.

You don't need to add www; it already belongs to the main address.

Move an address to another website

If you have more than one website you can move an address between them, including websites owned by your other companies. Open the address under Web addresses and choose a website under Which website should this address point at?. The company and website are shown together. The address stops showing the old website and starts showing the new one after you confirm. The company that bought the address still owns it and pays for its renewal.

Choose No website, just own the address if it should not show a website. You keep the address and its renewal does not change. You can connect it again whenever you like.

If you remove the primary address, another connected address that is already ready to use automatically becomes primary. If there is no other ready custom address, the SnabbSajt address continues to work.

If the address was bought through SnabbSajt, “remove” only disconnects it from this website. The address stays under Web addresses, and its managed DNS stays intact. Email forwarding follows the address: info@ keeps arriving, and connecting the address to a new website brings the forwarding with it. You choose separately whether the address's yearly renewal should continue. An address bought elsewhere is simply disconnected here and remains with its own provider; its forwarding is removed then, because the address is no longer with us.

See how an address is doing

A connected address is re-checked once a day in the background. When everything works you see nothing. If we stop reaching the address, we say so on that address's page, together with the date it last worked. That check never switches your website off: a passing DNS hiccup must not be able to take your business offline. The usual cause is that the address has been pointed at another provider, and the fix is to change the DNS back where you bought the address.

Under Web addresses, every address has its own page. Click View address. It puts everything in one place: whether the website works, where the address is registered, who handles its settings, whether email is set up, and when and for how much it renews. If the settings are handled somewhere else, it says so, so you know where the change has to be made.

Check that your email is set up right

The same page has Email setup with a Check button. We read what the internet says about your address and tell you in plain words if something looks wrong, for example that there are two rules about who may send email in your name, which makes the check fail entirely and can start sending your mail to spam.

It works for an address bought somewhere else too. We change nothing. We only tell you what we can see, and whether a given email arrived is not something we can see.

Switch your website here without losing your email

If your address lives at Loopia, one.com or somewhere similar and your email already works there, this is the part you are worried about. Open the address's own page and press Read my settings.

We read what is set up today and then show you three things:

1. The smallest change to make, and only that. Usually one or two lines, written with the field names your own provider uses, so you can find them on the screen in front of you.
2. Every email setting we found, listed under a heading that says we are not touching them. There is no button beside them. They stay exactly as they are.
3. What we cannot see. The keys that sign your email have names your email provider chose. We can ask for the names we know, so that list may be incomplete. That is a limit of what anyone can look up from outside, not a sign that something is missing.

You make the change at your provider. Then press Check the result and you get two separate answers: whether the website has moved, and whether your email settings are still there. They are separate on purpose, because a website that moved and an email setting that vanished is exactly the thing you would not want hidden behind one green tick.

We keep a copy of how everything looked before, for 30 days, so it can be put back by hand.

One step is yours and we cannot do it for you: send a message to your own address from your phone and check that it arrives. We can read settings. Only that test shows a real message getting through.

Buy a new address

If you don't have an address yet, search for one inside SnabbSajt. Type your business name, see what's free and what it costs, and buy it in the same step - we connect it for you, with no DNS to touch.

The search also lists addresses that are taken, marked "Taken" beside the name. If a taken address is your own, pick Yours already? Connect it on that row and the search hands you the connect form with the name already filled in. The same way out sits under the search box at all times - Already have a web address? - for when you opened this by mistake.

The same row also offers Move it here - see the next section. The difference: connect points the address here in minutes and costs nothing, move means the address changes provider to us.

Move an address you already own here

If you bought the address at Loopia, one.com or GoDaddy, you can move the registration itself to us, so the address, the website and the invoice all sit in one place. The choice is under Web address & appearance in settings, on the Web addresses page, or straight from a taken row in the search.

How it works:

1. Type the address and press Check. We ask the registry whether it may move
   • that costs nothing and orders nothing.
2. If it may not, we say why, and what to do about it: unlock it at your current provider, wait until a given date, or buy it from us if it turns out to be free.
3. If it may, get the transfer code (auth code) from your current provider, paste it in, accept the terms and pay for one year.

Worth knowing before you move:

• The move takes up to five days. The registry sets the pace, not us.
• Your website keeps working throughout. Visitors notice nothing.
• Unlock the address at your current provider before you start, or the move is stopped.
• The free first year does not apply to a move - it is an offer on a new address bought from us, so the move costs a full year. But a move does not use up the offer: if you still have it, it stays available for the next new address you buy.
• If the move does not go through you are refunded automatically, and we get in touch.

You can also buy an address without deciding which website it should point at - in fact you don't need a website at all. Click Web addresses in the menu on the left, search and buy. The name is yours straight away and lands in that list, and you connect it to a website whenever you like. Useful when you want to secure the name before the website is finished.

A few things worth knowing before you buy:

• The address is registered in your name. You own it, even if you stop using SnabbSajt. If you later want to move it to another provider you do it yourself: Web addresses → the address → Move this address away → Show the transfer code. Paste that code at your new provider. A move takes about 5-7 days and your website keeps working the whole time - it only stops answering on that address once you point it at the new provider. If anything refuses, contact support and we'll get the code for you. To give the address to someone else, ask the recipient to start the move at their provider and share the code only when you are both ready.
• Real details are required by the registry. For a .se address you also need a Swedish organisation number or personal ID number - that's Internetstiftelsen's rule, not ours. The number is used for the registration itself and nothing else: we delete it as soon as the address is registered - and just as promptly if the registration fails.
• Your details stay out of the public lookup. Only country and region are shown.
• A registration cannot be undone, so you tick one box confirming you know that before the buy button works. The address is registered the moment the registry accepts it, which is why the usual 14-day right to change your mind does not apply to it. We make you a promise on top of that anyway: change your mind within 14 days and get in touch, and the address is yours at no further cost - we switch off the renewal and hand you the transfer code. The registration fee has already gone to the registry and can't come back.
• It renews automatically every year at the registration price. The exact date and the exact amount of the next renewal are on screen before you press the buy button - including when the first year is free, because then the price you are looking at is year two's. You can turn renewal off whenever you like, and you keep the address until its expiry date.
• We email a purchase confirmation as soon as registration succeeds. Keep it: it names the address, what you actually paid (including 0 kr), the next renewal date, your ownership and the terms.
• If the payment for the address is stopped somewhere else - in our payment provider's portal, say - we email you and ask what you want: keep the address, and we restart the payment, or let it expire on its expiry date. We never switch off your address for you. If you don't reply, nothing happens.
• If the date passes anyway, the address says so on every screen that shows it: it stopped working, it is no longer renewing, and the date it lapsed. Get in touch quickly if you want it back. An address can often be recovered for a while after it lapses, but how long depends on the ending, and once that window closes anyone may register the name.
• Some endings can't be registered through us. If you already own one, connect it instead.

If you delete the website

The address does not go with it. An address you bought through us stays on your account - registered in your name, with its renewal running as usual. It stops pointing at anything straight away, but you can connect it to another website whenever you like, or turn the renewal off if you no longer want it. Before you confirm the deletion, the box tells you which addresses will stay.

An address you bought elsewhere and only connected here is removed along with the website. Nothing changes at your own provider - you still own it and can point it wherever you like.

What it costs

• Connecting an address you already own is included free on any paid plan and during the free Starter trial.
• Buying a new one costs the registration price shown in the search. With annual billing on Starter or above, the first domain year is free once per account; removing that address does not create another free year. On monthly billing you pay the price shown in the search.
• During the free trial you can add your own address. When the trial ends, pay for Starter to keep it live. Otherwise the address pauses (your website on the snabbsajt.com address stays). Once you have paid and later cancel, a connected address stays up (we do not take it down).

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