Visitor assistant on your website

You can put a small visitor assistant on your website that answers visitors' questions day and night: opening hours, what a treatment involves, whether you deliver to their area. It's off to begin with, and it only knows what you let it know.

It's included from Starter, because every answer to a visitor uses AI.

Turn it on

Open Settings → Visitor assistant and switch on Show the visitor assistant. From there you set:

• Greeting - the first thing a visitor sees. Leave it blank to get a ready-made greeting written for your industry.
• Position - bottom right or bottom left.
• Offer contact with the company - lets the assistant hand a visitor over to you instead of guessing, which is usually the point.
• Let visitors attach images and documents - off to begin with. See below.

The assistant appears once you publish. Nothing is visible to visitors before that.

What it knows

By default it answers from your published website - nothing more, so it can't leak a draft you haven't shown anyone yet.

Under Extra knowledge you can add what it may also use:

• Text you paste in - a price list, your terms, service details.
• A file, up to 5 MB: PDF, Word, Pages, Excel, Numbers, PowerPoint, Keynote, LibreOffice, or plain text (.txt, .md, .rtf, .csv). A scanned file with no text in it can't be read yet.

Only add what may be public. The Memories your editor AI uses are never shared with visitors automatically.

Letting visitors send you a photo

Switch on Let visitors attach images and documents and a paperclip appears in the chat. A visitor can then send up to three files with a question - a photo of the leak, the model number on a boiler, a quote they got somewhere else - by picking them, dragging them onto the chat, or pasting a screenshot. A photo on its own counts as a question; they don't have to type anything.

Images and documents only (the same file types as above), up to 5 MB each. The assistant reads what's in the file to answer that one question - the file is never added to what it knows, and never appears on your website. Files are deleted together with the chat after 30 days.

Leave it off if you'd rather not receive files from strangers at all.

Try it before anyone sees it

There's a test chat in the same place. Ask something as a visitor would. Changes save automatically - the test chat flushes the latest greeting and sources before it answers. You can attach a file there too, to see how the assistant handles one. Nothing is public until you publish.

Privacy - read this before you switch it on

• Visitors are told they're talking to AI.
• Chats are sent through OpenRouter and kept for no more than 30 days.
• Update your privacy policy when you turn the assistant on. There's a link to it right there in the settings.

Turning it off again

Switch it off and publish. To delete a knowledge source that the published website still uses, deselect it, publish, and then delete - in that order, so the live assistant is never left pointing at something that's gone.

Next steps

• Settings - where the assistant lives.
• Publish your website - the step that makes it appear.
• Inbox - where handed-over visitors end up.

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