Let someone help you

Do this

1. Open Settings → Members.
2. Type the person's email address.
3. Pick a role: Edit or View only.
4. Pick the scope: This website or The whole company.
5. Send the invitation.

What happens next: they get a link and sign in with the same email address to get the access. Until then the invitation sits under Pending invites, where you can cancel it. Only you as the owner can invite, change a role, or remove access.

You don't have to do this alone. Open Settings → Members and invite whoever helps you: an employee, your daughter, the freelancer who writes your texts, or your accountant who only needs to look.

Two roles

• Edit - can change the whole website and publish it.
• View only - can see the website but change nothing. Free on every plan, and the right choice for anyone who just needs a look.

Only the owner can invite people, change their role, or remove access.

One website, one company, or everything

When you invite someone you choose the scope:

• This website - they see nothing else.
• The whole company - every website in that company, including ones you add to it later. For someone who works on one of your businesses.

There is no choice that hands someone everything you own. If you run several companies you invite people one company at a time, and the others stay invisible to them. Anyone you invited to all your websites earlier is still in the list, and you can remove them from there.

How the invite works

Type their email and send. They get a link and sign in with that same email address to get the access you gave them. Coming from the link, the address is already filled in for them, and they can still change it. If the email can't be sent for some reason, you can copy the link and send it yourself.

The invite checks the verified email on their account before showing Accept. If the account is still being prepared, they can refresh it on the invite page or contact support. A different signed-in email gets a clear sign-out action.

Invites you've sent but nobody has accepted yet sit under Pending invites, where you can cancel them.

Showing the website without inviting anyone

Sometimes you only want someone to look - a customer, your partner, the friend with opinions about colours. They don't need an account for that.

Press Share (next to Publish in the editor, or in Settings → Members) and change Who has access from Only those invited to Anyone with the link. You get a preview link to send.

Worth knowing:

• The link shows what you are working on right now, not the published website. So it works even before you have published once.
• Save a change and they see it when they reload. It's a live preview, not a frozen copy - if you want them to see it exactly as it looks today, tell them to look today.
• Whoever has the link can only look. Nobody can change anything.
• The link stops working after 30 days. Reset link swaps it for a new one, and the old one dies immediately - that's the button to press if a link reached someone it shouldn't have.
• If you want it a bit more private, pick Link + password in the same Who has access menu and set a password - at least six characters. Set it back to Anyone with the link and the password is removed; Only those invited turns the link off altogether.

Limits worth knowing

• Editors: no limit, on any plan.
• View only: up to 10 people per website or account. That's an abuse guard, not a sales limit - say so if you genuinely need more.

When you're both in there at once

You don't have to take turns. If someone else is working on the website right now, you see their picture on the website card and next to the website on your home screen, before you open the editor.

Inside the editor you see where they are: their pointer, a coloured outline around the part they have selected, and their name on the text they are typing in. If you click into the very same text they are in, we say so - you can still type, we just don't let you find out afterwards.

Deciding what they can use

As soon as someone else has access, What your client can do appears at the bottom of Members - and only the owner sees it. It is where you decide which parts of the account the people you invited reach.

• Website only switches everything else off in one press. They can edit and publish the website, and nothing more. This is the usual choice when you built the website for someone and are handing it over.
• Below it, each area opens up so you can allow one thing at a time: bookings, the web address, or the AI assistant on the website.
• Bookings is the calendar: the agenda, the waiting list, opening hours for booking and how many can be booked at once. Switching it off does not stop visitors booking - the booking section on the website keeps working, and anyone who has already booked can still change or cancel their time. It hides the calendar from the person you invited, on the assumption that you are the one handling it.
• Web address is everything about the address itself: buying a new one, connecting one they already own, changing DNS, choosing which address is the main one, stopping the renewal and moving the address to another provider. Switching it off does not take the website offline. The address keeps pointing at the website exactly as before, the renewal is still collected, and they can still edit and publish. Only control of the address becomes yours. This is the most common one to switch off when you bought the address in your own name.
• AI is the assistant that answers visitors on the website: whether it is on, how it greets people, and which texts and PDFs it may answer from. Switching it off works exactly like bookings. The assistant stays up and keeps answering visitors; only the settings disappear for the person you invited. You are usually the one who wrote what it may say, and changing its sources puts words in your name in front of your client's customers.

What you switch off disappears for them. No greyed-out button, nothing that tells them to ask you for access - the menu row is simply not there, and the address for that page sends them back to the overview. It is a real limit, not a hidden menu: the answer is decided on our server, so it holds even if someone tries to reach the page directly.

Two things worth knowing:

• It never applies to you. The owner of the account always sees everything. So if you hand the whole account over and make someone else the owner, the limits stop applying to them.
• Everyone you invited to this account reaches the same parts of the account. That half is one setting for everyone, not one per person.

Deciding what each person may do to the website

Below it sits What each person may do, and this one is per person. It is where you say that Anna may fix a typo but not delete a page, while her colleague may do both.

Open a person and you get a list of what they may do to the website: change words, move sections around, add and remove sections, change how a section looks, change colours and fonts, add and remove pages, publish, go back to an earlier version, and let the AI change the website. Switch on what they should have, and press Save. It applies straight away.

Some rows are switched off and cannot be moved. Those are the ones the agency that built the website switched off for the whole account, and the row says so rather than disappearing, so you can see why. You can always give a person less than the account allows, never more.

If somebody on your own staff should be the one setting this up for their colleagues, open that person and switch on Let this person set the rules. Only the owner of the account can hand that out, and they can take it back at any moment. It does not let them lift anything the agency switched off.

Removing access

Remove access takes effect immediately. Everything the person made stays, because their edits belong to the website and not to them.

Immediately means immediately, including for a developer. If the person had connected a terminal or a build to your website, those keys stop answering in the same moment you remove them. The same happens when you move a person down to View only, and when you hand the website to another account.

Next steps

• Settings - where Members lives.
• Publish your website - what an editor can also do.
• Connect an AI assistant - giving access to an AI tool instead of a person.

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